FAQ’s

What is the difference between raw and virgin hair?

Raw Hair is single donor 100% unprocessed human hair in its natural state and can be worn for 3-5+ years. Virgin Hair of high quality is 100% human hair collected from multiple donors and then steam processed to create more defined shiny textures. 100% human Virgin lasts for 1-2+ years with proper care. The main difference between raw and virgin hair is raw textures are completely natural & unprocessed while lower quality Virgin hair is chemically processed to create textures and make it look shinier. We only sale High-quality 100% human virgin hair extensions that are not chemically processed in any way, and are generally only steam-processed to maintain the hair and cuticle integrity while creating texture.

Should I get Raw or Virgin hair?

Her Exotic Raw & Virgin Hair are both amazing quality. Virgin Hair will last multiple installs about 1-2+ years with proper care.  Raw Hair looks amazing  3+ years with proper maintenance. Either way, you will be happy with your unit or bundles. Both hair types can be bleached and colored, Virgin to 27 & Raw to 613.

 

How many bundles are needed for a full head?

(inches 12"- 16")

  • for minimal leave out: 2-3 bundles
  • with closure: 2-3 bundles 
  • with frontal: 2-3 bundles

(inches 18"- 24")

  • For minimal leave out: 3-4 Bundles
  • With closure: 3-4 bundles
  • With frontal: 3 bundles

(Inches 26”- 34”)

  • For minimal leave out: 4-5 or more Bundles
  • With closure: 4-5 bundles
  • With frontal: 4 bundles
 

What is the difference between a frontal and a closure?

Our frontals come in 13×4 or 13x6  inches. Frontals cover from "ear to ear" and offer a wide range of styling choices.

Our closures come in 4×4 or 5x5  inches and cover approximately half of the top of your head perfect for styles that require less maintenance.

 

How long will my Wig last?

With proper maintenance and storage virgin wigs can  last up to 2-3+ years. Raw wigs can be worn up to 2-5+ years. All custom and ready to ship units are factory machine made with 100% filler free human hair and full frontal HD lace. 

 

What is the shipping time for a custom wig?

Custom Units have a processing time of 3-5 business days, and up to an additional 2-3 days for shipping. Please note Raw hair orders take 5-10 business days to process. Overnight shipping is available.

 

What is the shipping time for ready to ship wigs?

Ready to ship wigs require a processing time of 1-3 business days and 2-3 additional days for shipping. Overnight shipping is available.

 

How can I determine my cap size?

Our wigs are made with Medium caps. Medium caps fit most heads. If you need a different sized cap send a message through contact us with your order number and desired wig cap size or email sales@herexotic.com 

Please see size chart below

 

small

middle

large

 

 

 

 

Circumference

21.55"

22.55"

23.55"

Front to Nap

13.5"

14.5"

15.5"

Ear to ear forehead

11"

11.5"

12"

Ear to ear over the top of head

12"

12.5"

13.5"

Temple to temple round the back of head

14"

14.5"

15.5"

Nape to Neck

5"

5.5"

6"

 

When will I receive my order?

 Please allow 7-10 business days for most orders to process, ship and arrive. For orders that include raw hair items, allow 10-14 business days for your order to arrive (5-10 business days to process and 2-3 business days to Ship).

 Ready to ship orders take about 3-5 business days to arrive (1-3 business days to process & 2-3 business days for shipping). For more information read our shipping details.


How long does processing take?

 Please allow 1-3 business days for ready to ship items to process and 3-5 business days for other items to process. Please note raw hair orders require  5-10 business days to process.

 

How long does shipping take?

 After processing is completed, standard shipping is 2-3 business days. We also offer an overnight shipping option.

 Processing time may vary based on specific order details.

•Ready to ship items process in 1-3 business days.

•Virgin Custom wigs process in 3-5 business days.

•Raw Custom wigs process in 5-10 business days depending on length & texture.

 •Virgin bundles process in 3-5 business days.

 •Raw bundles process in 5-10 business days.

 •Frontals & closures process in 3-5 business days.

Please note: Raw hair orders may process faster than 5-10 days.

 

Do you offer refunds?

Hair is a hygienic product. We do not offer returns or exchanges due to Covid regulations Please read the return and exchange policy.

 

Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.

Example title

Use this section to explain a set of product features, to link to a series of pages, or to answer common questions about your products. Add images for emphasis.

Example title

Use this section to explain a set of product features, to link to a series of pages, or to answer common questions about your products. Add images for emphasis.

Example title

Use this section to explain a set of product features, to link to a series of pages, or to answer common questions about your products. Add images for emphasis.

Impressive

Large image with text box

Pair large text with a full-width image to draw attention to an important detail of your brand or product line.